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Case sensitive means that your username and password must have the proper case setting to sign in to your account. For example, if your password is YourSole76, then typing yoursole76 will not work. The "Y" and the "S" need to be capitalized. If you find that you are unable to sign in to your account, make sure your caps lock key is not on and that you are using the correct case. If you continue to have problems singing in, please contact Customer Service.CLOSE
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